Ache67 wants every member to play in a healthy, responsible way. Gaming is a form of entertainment – not a source of income or a solution to problems. We're here for you.
Responsible gaming means keeping gaming in its rightful place — as an enjoyable form of entertainment. ache67 has built this philosophy into the core of its platform from day one. We never want any of our members to suffer financial or mental harm because of gaming.
In practice, the vast majority of people enjoy gaming in a completely controlled way. They know when to stop, stick to a budget, and take wins and losses in stride. For a small number of people, however, gaming can become problematic. Recognising that moment and seeking help is the first step toward responsible gaming.
Ache67 takes this seriously. We haven't just written a policy — we've built practical tools that help you stay in control. From deposit limits and self-exclusion to reality checks and account cool-offs, every tool is in your hands.
Our support team is specially trained to assist with responsible gaming concerns. If you or someone close to you feels that gaming is getting out of control, talk to us today. There's no shame in it – asking for help takes courage.
Remember: gaming is never a solution to debt, household expenses, or any other financial problem. Don't chase your losses by placing more bets in an attempt to win back what you've lost.
Decide in advance how much you're willing to spend each week or month. Don't start a gaming session without that limit in mind.
Avoid long uninterrupted sessions. Take regular breaks. Spend time with family and stay focused on your responsibilities.
Every bet carries the risk of a loss. Placing more bets to chase what you've lost is the biggest mistake you can make.
Avoid gaming when you're angry, upset, or frustrated. Decisions made under emotional distress rarely end well.
Whether you recognise it yourself or someone points it out, seek help right away. Delays only make things worse.
These tools are available in your account settings and can be activated at any time.
Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately, but increasing it only applies after 48 hours.
In Account SettingsSet a session time limit before you start playing. Once the time is up, ache67 will automatically log you out.
Effective ImmediatelyTemporarily suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period, but your balance will remain safe.
Active Within 1 HourYou can exclude yourself from ache67 for anywhere from 3 months to permanently. A permanent exclusion request takes effect only after your withdrawal is confirmed.
Via SupportPeriodic on-screen reminders will appear showing a summary of how long you've been playing and how much you've won or lost.
CustomizableBetting will automatically stop once you've lost a set amount. Keeping losses in check means keeping a clear head.
In Account SettingsHow to Activate: Log in to your account and go to "Settings → Responsible Gaming". All tools are available there. If you run into any issues, reach out via Live Chat.
Seek help if you notice any of these signs in yourself or someone close to you.
Chasing losses by placing more bets to win back what you've lost.
Betting with money meant for bills, rent, or food.
Playing for far longer than planned.
Hiding your gaming from family or friends.
Feeling restless or irritable when unable to play.
Taking out loans or borrowing money to fund gaming.
Difficulty focusing on work or studies.
Unable to stop even when you want to.
If two or more of the above signs apply to you, contact ache67 Support or use the self-exclusion tool without delay.
Answer the following questions honestly. This isn't a test — it's a chance to check in with yourself.
You are not alone. ache67 and various organisations are always ready to help.
Round-the-clock support in Bangla. You can discuss any responsible gaming concern in complete confidence.
Email us at support@ache67.com. Include "Responsible Gaming" in the subject line for a priority response.
For mental health concerns, contact the Bangladesh National Mental Health Helpline: 16789. Completely free of charge.
Worried about a loved one's gaming? Contact ache67 Support – we're here to help families too.
There is no place for anyone under 18 at ache67 – that is our unwavering stance. Date of birth is verified at registration, and NID verification is mandatory if there is any doubt.
If there are younger family members at home, use a password or biometric lock on your device. Always log out of your ache67 account when not in use.
If you become aware that a minor is using ache67, contact support immediately. We will suspend the account without delay.
Registration will not be completed if you are under 18 based on your date of birth.
Age is re-verified using your National ID at the time of withdrawal.
Unusual behaviour is automatically detected and acted upon.
Our specialist team manually reviews any suspicious accounts.
Quick answers to questions our members ask most.
Gaming is a great experience – when done responsibly. ache67 is always here for you.